• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-21-2022 11:56 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

LDAP server authentication failed. Check set

 

entered Domain name

BaseDN  

Displayname

Mail

using port 636

Category:
1 person had the same question
2 REPLIES 2

‎07-11-2022 11:25 AM

HP Recommended

I'm trying to setup a LaserJet Pro M477fdn to retrieve network contacts from our DC server, but it's giving me "LDAP server authentication failed. Check settings." I have tried both a newly created user account and the enterprise administrator account. Settings look as follows (with obvious substitutions to keep anonymity):

 

LDAP Server Address: <IP Address to DC server>

Server Port: 389 (This appears to be correct? I used the ADSI Edit tool on the DC server and it successfully connects via localhost:389. Firewall on the DC server is off, so this shouldn't be an issue.)

 

Requires Authentication / Windows Credentials

Domain name: ourdomainname.local

Path to start search: CN=,DC=lfp,DC=local

Match the name entered with this attribute: cn (I've tried others in here as well)

Attribute samAccountName for recipient's email address: mail

do test and receive this "LDAP server authentication failed. Check settings."

Was this reply helpful? Yes No

‎07-11-2022 03:02 PM

HP Recommended

Found my own answer,  use Simple settings instead of Windows Credentials.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.