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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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Microsoft Windows 11

I just wanted to let people know a possible cause for this issue.  MS Scan would just beep and do nothing when I tried to scan a new document from the Feeder.  I installed HP Scan software. I found the problem - I had a document still on the flatbed so the feeder refused to feed.  MS Scan might need an update to report the actual problem.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

My original post shows the solution. I was just sharing.

View solution in original post

3 REPLIES 3
HP Recommended

Hi @SeanDevo 

 

please read this Scan with HP Scan and Capture (Windows) .

or

Try this Solution:

  1. Download only this file: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
  2. Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.

OPTIONAL:

    Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click on "HPScan.exe" > Select Pin to Taskbar / Send to Desktop / Pin to Start

Kind Regards
Andr-1611

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Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


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HP Recommended

My original post shows the solution. I was just sharing.

HP Recommended

@SeanDevo wrote:

... .  MS Scan might need an update to report the actual problem.


 Didn't you read that!

Andr1611_0-1728683860999.png

Kind Regards
Andr-1611


I'm not an employee of HP, I'm as volunteer here.
            
Inquiries via private messages (PM) cannot be answered.
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