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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-01-2021 12:39 PM

HP Recommended
Product: HP Color LaserJet MFP M577
Operating System: Microsoft Windows 10 (64-bit)

I have recently bought a used HP Color LaserJet MFP M577, and it prints and connects to the network. It reports no errors and I have full (Administrator) access to the EWS. I updated the firmware to version 5.1, so it is running the latest version with FutureSmart version 5.

 

Today I enabled scan to USB and I tried to use it. However, after I insert a USB flash drive (which it confirms on the display that a USB drive was inserted), I cannot find the "scan to USB" in any menu options.

 

I have restarted, I have checked all boxes to enable USB, but I am unable to find it in any menu. All the documents I can find online refer to the old menus (FutureSmart 3) and there is no hints how to troubleshoot the problem.

 

I hope someone can help me with a solution.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-01-2021 04:43 PM

HP Recommended

Likely the icon is either hidden or still in the scan folder. Log into the EWS of the printer by typing in the IP address of the printer into the address bar of a browser. If you have not already created a password, do that now because you cannot customize the control panel unless you have password protected the EWS. Once you have a password or have signed in, go to General Tab and then Home Screen Customization. Check the hidden items or the scan folder and drag the icon to the screen you want it to appear on. The easiest method for moving items between windows is to drag it to the hidden panel on the right, navigate on the left side to the screen that you want the icon to appear on and then drag it out of hidden to that screen.

 

Repairatrooper_0-1614642207285.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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2 REPLIES 2

‎03-01-2021 04:43 PM

HP Recommended

Likely the icon is either hidden or still in the scan folder. Log into the EWS of the printer by typing in the IP address of the printer into the address bar of a browser. If you have not already created a password, do that now because you cannot customize the control panel unless you have password protected the EWS. Once you have a password or have signed in, go to General Tab and then Home Screen Customization. Check the hidden items or the scan folder and drag the icon to the screen you want it to appear on. The easiest method for moving items between windows is to drag it to the hidden panel on the right, navigate on the left side to the screen that you want the icon to appear on and then drag it out of hidden to that screen.

 

Repairatrooper_0-1614642207285.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎03-02-2021 12:36 AM

HP Recommended

Thanks for the solution. 

 

I have to say it is a hidden feature, that it requires a password before some settings become visible.

 

Best

Michael

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