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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-09-2024 04:14 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw

As initially stated on

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Laserjet-MFP-M479-scan-to-email-or-network/td-...

 

We have  purchased a brand new MFP479fdw

We also have a HP PageWide Pro 477dw MFP & HP Color LaserJet MFP M476dw

Both work ok for 10-15+ years with same setup.

SMPT server= local IP of the server

Sender from a domain contact address for example scanner@localdomain.com
A display name to separate location/floor for example Scanner - 2FL!

Im stating the settings on the mfp479, on the exchange server (an old 2007 Exchange, Relay hub connector for accepting only from the scanner lan IPs) etc

 

1. The server side

SpiroR_1-1717926382847.png

Relay general tab

SpiroR_2-1717926477514.png

 

Network Tab

SpiroR_3-1717926548680.png

Authentication Tab

SpiroR_4-1717926573553.png

 

Permission Groups (Legacy Exchange optional)

SpiroR_5-1717926613278.png

 

 

2. PRINTER SIDE mfp479 (set manual static IP to your printer to have access to the web gui), enable web services tab, Update latest firmware (i ve applied Firmware Version CLRWTRXXXN002.2413A.00 Built Date 2024-03-25 --- If you dont want auto firmware updates set Alert me when updates are available in TOOLS/PRINTER UPDATES/FIRMWARE UPDATES)

SpiroR_6-1717926939166.png

 

SpiroR_7-1717927041675.png

SpiroR_8-1717927142670.png

In the network tab (security/management protocol) enable all 3 TLS protocols

SSL/TLS Protocols
TLS 1.0
TLS 1.1
TLS 1.2

 

SpiroR_9-1717927313157.png

 

 

And if you plan to use network location share enable all smb as shown below.

SpiroR_10-1717927474152.png


Restart your exchange/ printer and test your scan to email from the field shown on the 1st image of the printer side

 

Hope that helps

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