M127fw - scan function not working via Android HP Smart

[Thln]

Good afternoon,

My scanner works wireless with my Laptop (windows). Unfortunately it does not work with the Android 'HP Smart app'  - again ONLY the scan function, printing via the app works. 

The app comes up with the following error: ' Feature unavailable- this feature is not supported by the selected printer'.

I've updated the printer to the latest firmware but it did not fix the problem. 

Any advice??

Thanks a lot!!!

 

[Jay_G24]

Hi @Thln

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Update your phone Android OS.

Make sure your device is connected to Wi-Fi.
Open Settings.
Select About Phone.
Tap Check for Updates. If an update is available, an Update button will appear. Tap it.
Install. Depending on the OS, you'll see Install Now, Reboot and install, or Install System Software. Tap it.

Uninstall HP Smart 

1. Navigate to and open Settings.
2. Select Apps or Application Manager from the device Settings.
3. Select HP Smart.
4. Select Uninstall.
5. Reinstall the app and then check 

Hope this helps! Keep me posted. 

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