Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-01-2020 04:52 PM

HP Recommended
Product: Laserjet Pro MFP M127fw
Operating System: Android 9.0 Pie

Good afternoon,

 

My scanner works wireless with my Laptop (windows). Unfortunately it does not work with the Android 'HP Smart app'  - again ONLY the scan function, printing via the app works. 

The app comes up with the following error: ' Feature unavailable- this feature is not supported by the selected printer'.

 

I've updated the printer to the latest firmware but it did not fix the problem. 

 

Any advice??

 

Thanks a lot!!!

Screenshot_20200701-155045_HP Smart.jpg

 

 

23 people had the same question
1 REPLY 1

‎07-05-2020 07:18 AM

HP Recommended

Hi @Thln

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Update your phone Android OS.

 

Make sure your device is connected to Wi-Fi.
Open Settings.
Select About Phone.
Tap Check for Updates. If an update is available, an Update button will appear. Tap it.
Install. Depending on the OS, you'll see Install Now, Reboot and install, or Install System Software. Tap it.

 

Uninstall HP Smart 

  1. Navigate to and open Settings.
  2. Select Apps or Application Manager from the device Settings.
  3. Select HP Smart.
  4. Select Uninstall.
  5. Reinstall the app and then check 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.