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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP Recommended
You need to better define the problem. The scanning function is part of firmware/os so cannot go missing without one of two things:
1. harddrive failing which would result in all functions stopping
2. the scanner board failing in which case you should get an error code.
3. On some versions of the os you can hide functions from appearing on the control panel and you would need to set it to show again.
If you can copy with the machine, this is most likely a setting issue. that said, your description is lacking and a more complete description of the problem including any error codes that show on the screen would be helpful.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
Could be several things but hard to determine from your post. The harddrive in the device may have failed or firmware is corrupt, this has nothing to do with computer OS, the printer itself is basically a Windows CE computer with a printer and scanner attached. The scanner may have failed or the scanner board. Can you post a picture of the control panel so I can see exactly what you are talking about please.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
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HP Recommended
49 error is likely corrupted firmware or failed hard drive. Go to support.hp.com and find your firmware file. See the readme attached as it contains all the instructions for installing firmware. If that does not work, then probably you will need to replace the harddrive.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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