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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-22-2024 01:25 AM

HP Recommended

My m4345 is not working because it's copier function is not functional, software is deleted. How to resolve this problem 

Category:
6 REPLIES 6

‎12-23-2024 12:38 AM

HP Recommended

You need to  better define the problem. The scanning function is part of firmware/os so cannot go missing without one of two things:

 

1. harddrive failing which would result in all functions stopping

2. the scanner board failing in which case you should get an error code. 

3. On some versions of the os you can hide functions from appearing on the control panel and you would need to set it to show again.

 

If you can copy with the machine, this is most likely a setting issue. that said, your description is lacking and a more complete description of the problem including any error codes that show on the screen would be helpful.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎12-27-2024 04:28 AM

HP Recommended

 I use only machine to copy directly without os. Before this problem, it is working nice as photocopy machine. But now, when I start it only lited screen appears but no option of functions. It just starts but no message and no further options to work. 

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‎12-27-2024 12:18 PM

HP Recommended

Could be several things but hard to determine from your post. The harddrive in the device may have failed or firmware is corrupt, this has nothing to do with computer OS, the printer itself is basically a Windows CE computer with a printer and scanner attached. The scanner may have failed or the scanner board. Can you post a picture of the control panel so I can see exactly what you are talking about please.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎12-28-2024 06:39 AM

HP Recommended

49. 4C02 - error

To continue turn off then on

This message appears when on 

Help is needed, if anyone nows how to solve this issue 

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‎12-28-2024 07:37 AM

HP Recommended

Also tell me how to update software and which software is needed? 

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‎12-28-2024 10:38 AM

HP Recommended

49 error is likely corrupted firmware or failed hard drive. Go to support.hp.com and find your firmware file. See the readme attached as it contains all the instructions for installing firmware. If that does not work, then probably you will need to replace the harddrive.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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