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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: MFP M428 scan from printer unsuccessful

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01-13-2022 03:58 PM
With MFP 428, attempting to scan from the printer to a computer returns "Scan unsuccessful". That seems to be the result of a prompt at the destination computer to select a method - either "WIndows Fax and Scan Application" or "Scan". Is there a means to set either one (preferably the Windows App) as the default so as to avoid the prompt?
TIA.
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Accepted Solutions
01-13-2022 04:17 PM
Answer my own question, made possible after seeing this
Once the printer is installed and added Settings ->Devices->Printers & scanners:
Click on the printer & select Manage
The printer name is actually in a selection box. Click on the down arrow to select the scanner.
Click on Scanner properties
For me, at least, there are two icons, with the one on the right pre-selected. For that icon click on Properties.
Click on Yes in the UAC dialog box.
Select the Events tab & select Start this program. For me it was the Windows Fax & Scan App
Click on Ok then Close.
See how simple and obvious all this is?
01-13-2022 04:17 PM
Answer my own question, made possible after seeing this
Once the printer is installed and added Settings ->Devices->Printers & scanners:
Click on the printer & select Manage
The printer name is actually in a selection box. Click on the down arrow to select the scanner.
Click on Scanner properties
For me, at least, there are two icons, with the one on the right pre-selected. For that icon click on Properties.
Click on Yes in the UAC dialog box.
Select the Events tab & select Start this program. For me it was the Windows Fax & Scan App
Click on Ok then Close.
See how simple and obvious all this is?