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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-15-2024 05:15 PM

HP Recommended
Product: HP LaserJet Enterprise MFP M528dn
Operating System: Microsoft Windows 11

I have a MFP M528dn which is a brilliant printer.

 

I was using it connected via USB for about 6 months and found that there was often a long delay between sending a print job to the printer and the job actually printing. Scanning worked perfectly via USB.

 

So I changed the connection to wired ethernet. This fixed the delay on printing, but the scanning software (HP or Windows Fax/Scan) stopped detecting the scanner.

 

I have spent several hours with HP support on the phone trying to fix it. They say my firewall (not using one) or my antivirus (Kaspersky) is stopping the scanner being detected.

 

Has anyone had a similar issue and actually knows how to fix it?

 

Even if I turn off Kaspersky, the scanner is detected but scans always fail.

2 REPLIES 2

‎07-15-2024 06:10 PM

HP Recommended

Configure the scan to folder function on the MFP and it will scan fine with no need to launch any desktop software. Just walkup, place your document and press one button.

 

HP LaserJet Enterprise MFP, HP PageWide Enterprise MFP - Set up Scan to Network Folder | HP® Support

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-15-2024 06:55 PM

HP Recommended

I would like to control the scanner via software. 

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