MFP m28w cannot Scan from Android device with HP Smart

[Sellaturcica]

I'm having the same problem. Uninstalled/reinstalled hp smart, my phones android system is up to date, restarted the printer, tested by making a copy from the printer touch screen... Still cant scan from my phone. I get the same screen as the original poster where it says place the content on the scanner then press button to start, and the button is grayed out so can't be pressed. 

[Kumar0307]

@Sellaturcica

Have you tried the steps mentioned in the previous posts?

If yes and the issue persists, I've sent you a private message with further instructions to resolve this issue.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.

[ioskevich]

I am having the same problem - see screenshot. Scan button is inactive. 

Android 12 (latest firmware), version of HPSmart: 9.2.0.70

Printing and scanning from Mac and Windows works OK, with the only exception that printer looses WIFI connectivity to router after some time and I need to restart the printer from time to time.

[Danglot]

In the private message only says that I can call to Support telephone, I did but they said that they do not know so I stll have the problem.