• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-19-2022 12:40 PM - last edited on ‎03-20-2022 07:57 AM by Retired

HP Recommended
Product: HP Color LaserJet Enterprise MFP M577f
Operating System: Microsoft Windows 10 (64-bit)

Our HP MFP 577f connected via Wired Network was working perfectly fine for Printing and Scan over network.  However the Scan (over wired network) has stopped working 'probably' after firmware or windows 10 update. 

 

Getting error: The scanner failed to complete the scan. Verify that the scan feature is enabled in the device. For more information, contact your administrator or the person who set up the device. If scanning is enabled, a problem might have occurred while applying your scan settings. Check the settings and try again. If the problem persists, contact support.

 

Steps already tried: 

1) verified that both WebScan and Secure Webscan Enabled under Network / other settings via Web Browser login

2) Uninstalled Printer Driver / HP Scan software and did a clean install.  Scan Software or Twain driver both detect the device but Upon trying to scan over network, above error persists. (Same issue from different PCs over network hence is not a driver issue)

3) Went back to old firmware. 

4) In HP Print and Scan Doctor, Fix Scanner issues is greyed out

5) Under Windows Services and Restarted WIA

6) Did a Cold Reset

7) Scan to USB works fine.  So not a scanner issue.  Printer prints fine over network.  Hence not a connection issue.

 

None of the above methods worked and cannot scan over wired network.  Would appreciate help on anything I am missing.  Thanks.

2 REPLIES 2

‎03-20-2022 12:00 AM

HP Recommended

Any chance you have a win10 computer without an update for testing purposes?




My profile on LinkedIn

Was this reply helpful? Yes No

‎03-21-2022 10:12 AM

HP Recommended

Using Windows 10 Pro version 21H1.  OS Build 19043.1586 Fully updated.  (All updates done including Optional driver updates as of today)

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.