Create an account on the HP Community to personalize your profile and ask a question
11-16-2020 05:28 AM
I downloaded MacOS Big Sur and my HP printer 7520 worked - but the related scanner does not. Apple recommended downloading using software from manufacturer website. HP website says updating possible with HO Easy Start, but trying to do that gets Apple message that HP Easy start not compatible with OS Big Sur system.
HP Virtual assistant has nothing to say re Mac Big Sur.
1. Anyone elese had same problem?
2. Is MacOS 11.0 the same as MacOS Big Sur 11.0.1?
3. Is MacOS Big Sur 11.0.1 materially different to MacOS Catalina (this chat system does not have a Big Sur category in it query analysis)?
4. Is there a telephone number where one can talk to a real HP person for advice?
11-16-2020 01:58 PM
I put in the BETA of Big Sir when it was available about a month or so ago. NONE of my HP printers would work under Big Sur (and I have 3). I ended up having to reinstall Mac OS Catalina on my machines so I could get my work done. I haven't checked back in a while, but I'm waiting to put Big Sur back on until I know these issues have been worked out.
12-29-2020 03:15 PM
that explanation makes sense. when I booted Big Sur and connected the printer (which had been installed under Catalina) I was surprised that the OS didn't recognize a new printer and offer to download and install the driver, apparently because the drivers weren't in the OS.