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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-09-2020 05:05 PM

HP Recommended

Don’t hold you breath. I’m done with HP. Going out this afternoon to buy an Epson. 

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‎01-09-2020 05:08 PM

HP Recommended

Who in HP is responsible for resolving this? I sense Corporate inertia and hand washing. HP has had months to fix this. 

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‎01-09-2020 09:49 PM

HP Recommended

Not only does the update not work under Catalina, but it breaks stuff, like the ability to open picture files, PDF. I think because it damages Preview. I had to remove it by the roots and reboot.  I would not dare to try the MacOS App by the same name on the app store. Has anyone tried it?

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‎01-10-2020 12:59 AM

HP Recommended

I thought about using the Easy Scan application from App Store but it has not been updated for more than 1 year, hence I gave up. 

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‎01-18-2020 04:15 AM

HP Recommended

Has anyone had a success with Vuescan, since HP does not seem to have a scheduled release date for a fix of the Easy Scan - Catalina incompatibility problem for the near future?

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‎01-18-2020 07:54 AM

HP Recommended

A few posts back someone said that it is fast but lacked some features like cropping. Sounds like it is worth a shot. The current workarounds are very insufficient for 2 sided scanning and/or multiple pages. I am currently using my laptop with pre Catalina OS to scan. It’s the best workaround for me. Though I may give Vuescan a try and would appreciate if you post after your experience. Good Luck.

 

P.s. HP is atrocious. I am shopping for my next printer.scanner now and it WILL NOT be an HP. Will be putting ink cartridges for sale on Ebay soon... 

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‎01-18-2020 11:04 AM

HP Recommended

So one option that has just worked for me is to goto app store and download HPsmart and that is a new integrated piece of software that does all in one and it allows print and scan does work on Catalina  

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‎01-18-2020 11:10 AM

HP Recommended

I've just tested Vuescan and it is working fine for me. I can even scan with OCR and the automatic feeder and in duplex mode.

 

@Davidd62 wrote:

So one option that has just worked for me is to goto app store and download HPsmart and that is a new integrated piece of software that does all in one and it allows print and scan does work on Catalina  

Can we do OCR with HPsmart ?

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‎01-18-2020 02:00 PM

HP Recommended

I got excited about the HPSmart... but alas, that wont download from App Store. I read reviews and others have had problems on their desktops as well. Back to VUESCAN option. Thanks for the testing update of Vuescan. downloading now. 

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‎01-25-2020 07:02 AM

HP Recommended

I just downloaded HP SMART from the MacOS store and it works with my Office Jet Pro 8600 to scan documents. 

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