MacOs Catalina using Easy Scan

[CLB_GFS]

Unfortunately, even after updating to Catalina 10.15.3, I am still receiving the error message "Scanner failure. Unable to scan, copy, or send a fax" on my HP OfficeJet 7612. 

I have also performed computer and printer restarts, factory resets, and uninstalled/reinstalled the printer drivers and Easy Scan, but I can't even scan on Apple Image Capture at this point.

Is there another fix that I am somehow missing?

[Fabio7371]

What I had to do is abandon the whole idea of Easy Scan. Apple is moving towards apps and the Easy Scan app does not work. I did not try it after the 10.15.3 update. Instead I have asked my customers to use Image Capture which works reliably. It is a slightly different workflow but gets the job done.

The secret sauce is to remove easy scan completely from the roots. Make sure is all out.

[CLB_GFS]

Even after completely uninstalling Easy Scan, I am receiving the same Scanner Failure error. I have followed all the instructions   in this thread and this thread but the error persists. It's untenable that I will be forced to purchase a new scanner when the current hardware is working, but HP has no interest in providing customer service or any assistance.

[Fabio7371]

I would also remove the driver for the printer completely. In a computer easy scan broke pdf and other files from opening. I used CleanMyMac to remove the offending pieces.

Then install the latest driver.

if it still does not work, create a new User and add the printer/ scan and try image capture. 

Lastly, try the printer on a different computer. Have you check that printer for a firmware update?

Your printer might have a web browser control panel you can access and scan from there and also test to make sure it is working. 

Please report findings.

[CLB_GFS]

Yes, I have:

• uninstalled all HP items in CleanMyMac
• uninstalled the printer in System Preferences
• factory reset the printer
• unplugged the printer cord, then power source
• restarted the computer
• plugged the printer back in
• checked for firmware update
• reinstalled the drivers with Easy Start

The scanner failure error still appears. It is undetectable on Image Capture, the System Preferences test, and the Easy Start test for all computers/users. Even VueScan cannot detect the scanner.

As HP appears to have no interest in providing support, I will have to find another scanner that can support images larger than standard letter size.

[Fabio7371]

So let's try creating a test User on the Mac.

Also try and see if the printer/ scanner has a browser control panel. Run a network report and it will provide the IP address to type on the browser.

Are you USB wired or wireless?

[Chessdoc]

Hi there I updated but still got the same error I am running 10.5.3 now but still can't scan

[Ausexpat1]

Easyscan has been a dog since Catalina. It’s well documented and doesn’t appear to warrant a fix by HP. The suggested work around of using Image Capture is a second rate fix, but will get you a scan.  The real fix is to spend $ on a Printer/scanner from a company that is committed to Catalina and also willing to fix their mess. Doesn’t appear to be HP. 

[Ausexpat1]

Image Capture works but is less effective than the previous capabilities of EasyScan, which is now less than useless. 

[Ausexpat1]

If you’ve removed EasyScan, what are you using to try to scan? Image Capture?