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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-01-2021 02:49 PM

HP Recommended
Product: Officejet Pro 9020e series
Operating System: Microsoft Windows 10 (32-bit)

I am setting up my OfficeJet Pro 9020e.  I am trying to set up the manage to scan feature where I can just scan to my computer from the printer.  I gives me directions but I can figure out where to find the Printer, Scan & Fax > Scan > Manage Scan to Computer menus.  It says to go into the software but I can't find it.  Also would love to just be able to call HP to ask questions but can't find a number for support.  Had not problem finding a number for sales.

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1 person had the same question
1 REPLY 1

‎03-04-2021 08:27 AM

HP Recommended

@daneyh

 

Welcome to the HP Support Community.

 

Enable scanning to a computer (Windows)

  1. Open the HP Printer Assistant. Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ...
  2. Go to the Scan section.
  3. Select Manage Scan to Computer.
  4. Click Enable.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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