Microsoft update KB5015807 stops scanning

[Aljaha]

Microsoft update KB5015807 stops scanning from Envy 4527. On removing update scanning again works. As I have removed update I cannot give error message.

[Nirvana_95]

Hi @Aljaha

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your printer. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

Could you please use an HP scan and capture the issue? Once done, please share it here so that I can assist you further.

Keep me posted. 

Thanks!

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

Please share the details requested so that we can assist you further.

Have a great day ahead! 

[Aljaha]

Sorry for the delay in replying but I wanted to try one more thing and needed a number of hours to do this.

It looks as if I have now sorted it.

On getting the Microsoft update, although the printer worked I had an error message "Unable to communicate with scanner", I then uninstalled the update  but got another error message "The HP Envy 4520 series was not found". I uninstalled the Basic Device Software and reinstalled it and this worked. In the meantime I downloaded this software on to a W10 netbook and the scanning worked.

As this was downloaded after the Microsoft update on the netbook, this morning I uninstalled the HP software,  downloaded the update and reloaded the Basic Device Software and this has put everything back to normal.

[Mobbee]

I am responsible for probably 20 scanners in our practice and most have given us the same exact error after Friday's update. Simply uninstalling the scanner software & reinstalling fixed the issue every time for us.

Our devices are different but it's the exact same scenario

HP ScanJet3000 S3

HP ScanJet3000 S4

[Nirvana_95]

Thanks for keeping us informed @Aljaha 

If you need any assistance in the future, you can contact us.

[patsitsolutions]

The KB updates that break printing are as follows:

KB5015878

KB5015807 - I've had to uninstall this one on 15+ machines so far to get printing to resume.

KB5014666

[noelpg21]

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@patsitsolutions wrote:

The KB updates that break printing are as follows:

KB5015878

KB5015807 - I've had to uninstall this one on 15+ machines so far to get printing to resume.

KB5014666

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fixed with the KB5016616 update released August 9, according to Microsoft:

https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-21h2#2869msgdesc

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Resolution: This issue was resolved in updates released August 9, 2022 ( KB5016616) and later. We recommend you install the latest security update for your device.

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the HP support team wrote about the usb printing problems here:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-printer-with-USB-cannot-print-after-Windows...

I think the HP support team needs to update that article to mention a fix from Microsoft (KB5016616)