My C4700 will not copy ( like a photocopier) anymore - but will scan and print

[ColinDan]

My C4700  has stopped copying since a few weeks ago. There is ink, it scans, it prints from our laptops -  just the copying has been affected. There is no error message, it doesn't make a sound as if it were trying to copy, it just does nothing. When we press 'OK' to copy nothing happens.

I've tried one I found on here which suggested disconnecting, waiting and re-connecting. The diagnostic tool on HP Solution site says nothing's wrong.

any ideas / help would be appreciated.

[sandytechy20]

@ColinDan

Welcome to HP support community.

Update the printer firmware and check if that works.

Refer this HP document for the steps to update firmware:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[ColinDan]

Hi Sandy

I can't see a firmware update - only driver product

any further thoughts ?

kind regards

Colin

[KrazyToad · Accepted solution]

@ColinDan

I suggest we perform a Semi Full Reset

Since these steps are specific to your printer, I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.