My Color LaserJet Pro MFP M281fdw will print but will not scan.

[DavidE8364]

My Color LaserJet Pro MFP M281fdw will print but will not scan. It has been working fine but all of a sudden this morning I got an error saying it could not communicate with the scanner. Since it is printing, it is obviously communicating. It is running on an Xfinity wireless network. My computer is an HP running Windows 10. I have already tried restarting both the computer and the LaserJet. I have also tried the HP Print and Scan doctor with no luck.

[sandytechy20]

@DavidE8364

Welcome to HP support community.

Check Windows Image Acquisition settings

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

You can also refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[DavidE8364]

Hi Sandytechy20,

Thanks for your response. The Windows Image Acquisition service is configured correctly like the image you sent. The HP document you recommended looked like it just referred to the Print and Scan Doctor which I have already tried. So I am still having the issue. What is the next step.

David

[sandytechy20 · Accepted solution]

@DavidE8364

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[DavidE8364]

I did this, and it works, but its not a great solution. This is the 2nd or 3rd time I have had to do this for the same problem and I hope I don't have to keep doing it. Thanks for your help.

[sandytechy20]

@DavidE8364

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

Cheers.