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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-20-2021 02:20 PM

HP Recommended
Product: ENVY 7640 all in one printer

Hello: my HP ENVY 7640 all in one printer will not scan. Everything with the internet is working. The error message is as follows:

this printer is currently configured with a Domaine Name System (DNS) server address which does not allow the DNS server name to be confirmed. 
How do I fix this!

Thank you!

Category:
1 person had the same question
1 REPLY 1

‎11-23-2021 07:37 AM

HP Recommended

@Cobra39

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • What is the operating system?
  • When was the last time it worked fine?
  • Are you able to scan from printer scanner bed?

While you respond to that, let's try these steps: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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