-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: My HP Scanjet Pro 2000 s2 shows HP Imaging not found

Create an account on the HP Community to personalize your profile and ask a question
10-24-2024 11:44 AM
Just figured it out for my office. Make sure you've got HP scan and your driver pack installed via HP's website. You've gotta open device manager, find at the bottom under "Universal Serial Bus Controllers" There will be 2 options for USB Printer support I'm not sure which one it is specifically so do this for both of them.
Open its properties and follow these steps
Update Driver
Let me pick from a list of available drivers on my computer
(If it brings up the long list of devices choose universal serial bus controllers)
If not then just press Have disk
Next to the selected path press Browse
Open this pathing C:\Program Files\HP\HP Scan\DriverStore\HPScanUnusedStubDriver
There is an .inf that says unused but it is the correct USB Driver to use.
you'll need to select your scanner, if it only has one scanjet option use that.
Once installed to the correct one it will request a reboot.
You may need to reinstall the drivers to your Imaging Device via device manager but you should be set after this