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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Microsoft Windows 11

While cliking on the icon of scanner of My HP Scanjet Pro 2000 s2, it shows HP Imaging not found

1 REPLY 1
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Just figured it out for my office. Make sure you've got HP scan and your driver pack installed via HP's website. You've gotta open device manager, find at the bottom under "Universal Serial Bus Controllers" There will be 2 options for USB Printer support I'm not sure which one it is specifically so do this for both of them.

Open its properties and follow these steps

Update Driver

Let me pick from a list of available drivers on my computer

(If it brings up the long list of devices choose universal serial bus controllers)

If not then just press Have disk

Next to the selected path press Browse

Open this pathing C:\Program Files\HP\HP Scan\DriverStore\HPScanUnusedStubDriver

There is an .inf that says unused but it is the correct USB Driver to use.

you'll need to select your scanner, if it only has one scanjet option use that.

Once installed to the correct one it will request a reboot.

You may need to reinstall the drivers to your Imaging Device via device manager but you should be set after this

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