My HP envy scanner 5020 won't scan since Windows 11 update on my PC

[valg21]

Since downloading Windows 11, my HP Envy 5020 Printer/scanner will not scan any documents. Can anybody help me please? Thank you.

I have just seen how many people are having the same problem and have tried one suggestion that ECHO_Lake advised but my HP Envy 5020 still does not scan. The printer and the copier work but it won't scan. Hewlett Packard should do as Epson are doing which is provide a link to a free 'patch' that enables the windows 11 and the scanner to be compatible and once again work. My sister has an Epson which is over 10 years old yet they still did this for her and didn't charge. When we bought the HP computer 3 years ago we deliberately opted for a new HP printer/scanner as we thought the 2 would be compatible, whatever software updates were installed. We were wrong and now HP are just providing virtual support that has had me and clearly many other people wasting hours and days of their time by going around in circles in the website. Hewlett Packard it is not good enough!!

[Mans]

@valg21 

Hello,

Please Update the firmware on your HP printer.

Please check the Windows Image Acquisition (WIA) service to see if it is working properly by doing the following:

1. On the keyboard, press the Windows flag and the R key simultaneously. The Run window opens.
2. Type services.msc and OK. The Services (local) window opens.
3. Double-click on Windows Image Acquisition, then click on the Log On tab.
4. Check Local System Account and Allow the service to interact with the office.
5. Click on the Dependencies tab and check that Remote Procedure Call (RPC) and Shell Hardware Detection exist in the first window.
6. Click on the General tab, and restart the service by clicking on Stop, then Start.
7. Close the Services window.
8. Try to scan.

If the Shell hardware detection dependency does not exist, please add it as follows:

1. Simultaneously press the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Expand HKEY_LOCAL_MACHINE, then SYSTEM, CurrentControlSet, Services and select StiSvc.
4. In the right pane double click on Depend on service.
5. You will find RpcSs, just add ShellHWDetection underneath, then click on Enter and OK.
6. Close the registry editor.
7. Restart the computer.
8. Try to scan.

Please use the HP ENVY 5000 All-in-On series Printer Full Feature Software and Drivers to install your printer.

Don't hesitate to contact us in case of need.

Best regards,

[estel1]

I can not scan from my printer Envy 6255