My Scanner not working on my desktop.

[SF196285]

My Scanner not working on my desktop.

[Sneha_01]

Hi @SF196285,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your scanner is not working on your desktop, here are some steps you can take to troubleshoot and resolve the issue:

1. Check Physical Connections::

• If your scanner is connected via USB, check that the cable is securely plugged into both the scanner and your computer.
• For network scanners, ensure they are properly connected to the network and that your computer can access the scanner over the network.

2. Verify Scanner Power and Settings:

• Turn off the scanner, wait for about 30 seconds, and then turn it back on. This can sometimes resolve minor connectivity issues.
• Ensure the scanner is set to the correct mode (e.g., flatbed, feeder) if applicable.
• Check any physical switches or buttons on the scanner for settings that might affect its operation.

3. Verify Scanner Installation and Drivers:

• Press Win + X and select "Device Manager".
• Look for any entries related to your scanner under "Imaging devices" or "Other devices". If you see a yellow exclamation mark, there may be a driver issue.
• Right-click on your scanner device and select "Update driver".
• Choose "Search automatically for updated driver software" to let Windows search for the latest drivers.
• Alternatively, visit the manufacturer's website to download and install the latest drivers for your scanner model.

4. Check Scanner Software:

• Ensure that the scanning software (e.g., HP Scan, Canon ScanGear, etc.) is installed and properly configured.
• If you're using third-party scanning software, check for updates or try reinstalling it.

5. Run Windows Troubleshooter:

• Open Settings (Win + I) > Update & Security > Troubleshoot.
• Select "Printer" or "Hardware and Devices" troubleshooter and run it to detect and fix scanning issues.

6. Test with Built-in Windows Scan App:

• Type "Scan" in the search bar and select "Windows Scan".
• Try scanning a document using this built-in app to see if it works without errors.

7. Check for Windows Updates::

• Make sure your Windows operating system is up to date. Updates can include bug fixes and improvements that may resolve scanning issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support