My new computer w/windows 11 wont allow my printer to scan to computer, it indicates no computer fou

[dhoefe]

The new computer won't allow the printer to scan to computer. It indicates no computer found.

[Hawks_Eye]

Hi @dhoefe 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP Pavilion Desktop isn't recognizing the printer for scanning. Let's go through some troubleshooting steps to get it working.

Steps to Fix "No Computer Found" When Scanning:

Ensure HP Smart is Installed

• Windows 11 no longer supports HP Scan and Capture, so you need HP Smart from the Microsoft Store.
• Open HP Smart and check if your printer is listed.

Enable "Scan to Computer" in HP Smart

• Open HP Smart, go to Printer Settings, and look for Scan to Computer.
• Enable it and restart both your printer and computer.

Check Printer Connection

• If using USB, try a different port.
• If using Wi-Fi, ensure both devices are on the same network.

Run HP Print and Scan Doctor

• Download HP Print and Scan Doctor from HP’s support site.
• Run the tool to diagnose and fix scanning issues.

Update Printer Drivers

• Go to HP’s driver page and install the latest drivers for your printer model.

Restart Windows Image Acquisition (WIA) Service

• Press Win + R, type services.msc, and hit Enter.
• Find Windows Image Acquisition (WIA), right-click, and select Restart.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye

[frantza]

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https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scan-to-Computer-from-Printer-M479FDW-Does-Not...