My printer does not print word and excel, please help.

[LusOriental]

I have done all the installation in my phone and pc, downloaded all software and drivers, I can print pdf and jpg but I can't print word and excel.

[DavidSMP · Accepted solution]

Hi @LusOriental,

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with not being able to print from word and excel. It will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a recent software or OS update?
• Did you uninstall and reinstall MS Office and check if it gets fixed?

For now, try these steps:

• Please uninstall and Reinstall MS office apps both on the computer and the iPhone and check if the issue gets resolved.
• If it does not then follow these steps:
• For the Windows 10  computer uninstall and reinstall the full feature software by following instructions.

uninstall and reinstall the printer software.

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

• Then create a new user account as an administrator  from this link: http://hp.care/2rZfJBC

Log into the new user account after restarting your computer.

• Then download the latest full feature driver from http://hp.care/2sRmB5a and install it on the computer after selecting the correct operating system.
• Connect the printer to your computer only when the setup prompts for the printer.
• This should fix the issue.

If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://hp.care/2o3acvH

• For the iPhone please uninstall the HP smart app and reinstall it and it should do the trick for you. Please follow the steps from this link: http://hp.care/2juCI9h for further assistance (HP Printers - Using the HP Smart App (Android, Apple iOS))

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂