My printer will no longer scan to my email or compture.

[Aimee22]

Hp Envy 5530 e all- in-one series will no longer scan and send documents to email or computer.

[Anand_Andy]

Hi @Aimee22,

Welcome to the HP Support Community

I understand you are facing a scanning issue with your HP Envy 5530 Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you able to make a copy fine?
• What error message do you get when you try to scan?
• When was the last time you tried scanning to email?
• Did you change any password on your email?
• Are you able to print fine from the PC where you want to scan?
• Is the blue light solid on the printer?
• Was there any recent update on the printer?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Please follow the below-mentioned steps to fix the scan to email issue:

•  Print a Network Config Page from the front of the printer. Note the printer's IP address.
• Type that IP address into a browser to reveal the printer's internal settings.
• Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
• On this screen, you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
• Use 255.255.255.0 for the subnet (unless you know it is different if so, use that)
• Enter your router's IP (on the Network Config Page) for the gateway.
• Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
• Click 'Apply'.
• Now, shut down the router and printer, start the router, wait, then start the printer.
   

If the issue still persists, continue with the next steps:

1. Select Web Services on the front panel., then Settings.
2. Select 'remove web services' and wait for the services to be eliminated.
3. Once this is complete, you will return to the home page.
4. Select the Web Services icon on the printer and go through the steps to setup Web Services once again.
5. You will be provided a more recent code. Later on, you can utilize this code to add the printer to your eprintcenter.com/ hpconnected.com account utilizing this code.
6. You may or may not be required to create a different email address.
7. Try another scan to email utilizing the app.

Please refer to this document to setup scan to computer again: How to scan with an HP printer

Hope this helps! Keep me posted. 

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