My scanner, HP smart can't find it...

[Frank6767]

Hello the community

I need your help.  Help!

I have an HP printer and since an update window, I can't scan a document.

I need it because I use it every day for the work.

It works very well for printing and copying.

But the scanner, HP smart can't find it...

Thank you for your help

Sincerely yours

Frank  from France

Exploitation system: Window 10

Printer: multifunction HP laser jet pro MFP M28a

[BeemerBiker · Accepted solution]

There was a recent problem with hp smart that was supposedly fixed.

uninstall hp smart then re-install it.

to install the latest versions, run wsreset.exe from the windows search bar and then select hp smart from the microsoft store app

wsreset is explained here

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If the above does not work, then you may need to reinstall the full feature software  March 2022

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

If HP scan is not present then use HP Smart.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.

let me know if there is a problem

[Frank6767]

Thank's Thank's BeemerBiker

I reinstall the full feature software  march 2022 and it's work

Thank's a lot

Frank from france