My scanner does not scan from doc feeder. it takes the page but does not scan it.

[DFBMAX]

I have a envy 7645,  it has stopped scanning from the doc feeder.  It takes the page but shows nothing but a blank page. if I scan from the flat bed it work fine.  I looked in from the side and the light looks to be in the correct place.  I am sure this must be a mechanical problem.  any help would be great.

[Echo_Lake · Accepted solution]

@DFBMAX

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that your HP printer not scanning from the document feeder. 
 

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[DFBMAX]

I removed everything HP on the laptop and reinstalled.  It did work thank you.

[Echo_Lake]

@DFBMAX

Thank you for posting back. 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. 

Have a great day!