My white scan shows up with yellow backgroud

[Mary-Ann8]

When scanning an object it shows up with yellow background.  Help!!

[Raj_05]

Hi @Mary-Ann8,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

A yellow background on scanned documents can be caused by several factors. Here's a step-by-step guide to troubleshoot and fix this issue.

Clean the Scanner Glass

• Dust, dirt, or smudges on the scanner glass can cause discoloration.
• Use a soft, lint-free cloth and a mild glass cleaner. Spray the cleaner onto the cloth, not directly onto the glass.
• Wipe the glass thoroughly, and make sure it's completely dry before using the scanner again.

Check the Document or Object Being Scanned

• Ensure the document or object you are scanning is clean and free of any stains or discoloration that might be causing the yellow background.

Update or Reinstall the Scanner Driver

• Outdated or corrupt drivers can cause scanning issues.
• Go to the HP support website and download the latest drivers for your printer model.
• Uninstall the current scanner driver from your computer and then install the new driver.

Adjust Scanner Settings

• Sometimes, scanner settings can cause issues. Open your scanning software and check the settings.
• Look for options such as color balance, brightness, and contrast. Adjust these settings to see if the issue is resolved.

Perform a Scanner Calibration

• Some HP printers allow you to calibrate the scanner.
• Check your printer’s manual for instructions on how to perform a scanner calibration.

[Raj_05]

Test with Another Computer or Device

• To rule out software issues, try scanning from another computer or device if possible.
• This can help determine if the issue is with the scanner itself or the software on your primary computer.

Reset the Printer

• A reset can sometimes fix scanning issues. Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in and turn it on.

Scan Using HP Smart App

• If you’re not already using it, try scanning with the HP Smart app.
• Download and install the app from the HP website or your device’s app store, and follow the instructions to set up and use the scanner.

Check for Firmware Updates

• Firmware updates can fix bugs and improve functionality. Check if there is a firmware update available for your printer model.
• Update the firmware if necessary.

Try these steps and see if the yellow background issue gets resolved.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support