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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

I have a new macbookpro and while I can see HP Utility and HP Scan on the computer- I am not able to add the MacBook to the HP ENVY PHOTO 7858 as a device in which to SCAN.   Both are on the same Wifi.   MacBook recognizes the device- which I thought would make it easy to scan TO.     Currently the HP device is set up to scan to a Desktop computer in the home

2 REPLIES 2
HP Recommended

Hi @LCNewYork,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

To set up your new MacBook Air as a device to scan to from your HP ENVY Photo 7858 printer, follow these steps.

 

Verify Printer Setup

  • Ensure the HP ENVY Photo 7858 is connected to the same Wi-Fi network as your MacBook Air.
  • Check the printer's control panel to confirm its network status is "Connected."

Check HP Smart App

  • Download and install the HP Smart app from the Mac App Store.
  • Add your HP ENVY Photo 7858 to the app:
    1. Open the HP Smart app.
    2. Click the + sign to add a printer.
    3. Follow the prompts to connect the printer to the app.

Enable Scan to Computer

  • Open HP Utility on your MacBook Air:
    1. Search for "HP Utility" in your Applications folder or via Spotlight (Command + Space).
    2. Select your printer in the left pane.
    3. Under "Scan Settings," select Scan to Computer.
  • Check the box for Enable Scan to Computer and ensure the feature is "On."

Update Printer Settings

  • On the printer control panel, go to Scan > Computer or Scan to Computer Settings.
  • Select your MacBook Air from the list of available devices. If it’s not listed:
    • Restart both your printer and MacBook Air.
    • Ensure HP Utility and Scan to Computer are enabled.

Test Scanning

  • On the printer, choose Scan > Computer, and select your MacBook Air.
  • Initiate a scan to confirm the setup works.
Raj_05
HP Support Community Moderator
HP Recommended

Troubleshoot If Needed

  • Firewall Settings: Ensure your Mac’s firewall isn’t blocking the printer connection. Go to System Settings > Network > Firewall and add HP software to the allowed list if necessary.
  • Reset Printing System: If the issue persists, reset the printing system on your Mac:
    1. Go to System Settings > Printers & Scanners.
    2. Right-click anywhere in the printer list and select Reset Printing System.
    3. Re-add your printer.

Note:

If you're still unable to set up "Scan to Computer," try scanning from the HP Smart app on your MacBook as an alternative.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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