New Smart Tank Printer installed. How to I get Scan to Computer running?

[AnAnoun]

It's hell every time I buy a new HP printer; and the software seem not to evolve year after year after year.

A simple task should be to set up scan to computer. Well I do not know where to enable this. The HP Smart software tells me that I should speak to myself (the administrator!) but does not tell me where to go do set this up.  In old printers, the specific software for the printer had a field under 'scan' to enable scan to PC. On this most modern printer, there's not specific software that I know of and HP Smart is a stone wall.

Hellllppppp; so frustraing.

Also setting up scan to email has been such a frustrating process. Still have not over come that.

[Dragon-Fur]

@AnAnoun 

Welcome to the HP Community --

HP Smart is an application that supports Scan and Print for Windows, MacOS, and Mobile devices (tablets / phones) -- clever though it is, HP Smart is not the full driver printer software you might have used in years past.

HP Smart does not support enabling the "Scan to Computer" feature because HP Smart is not the full driver where the feature is located.

Reference - HP Smart - Windows - Home Page / Menu

HP_Smart_Win_Main_Menu_5

What else?

The essential full driver printer software has changed over time -- some of the changes are more subtle than are others.

The Web Pack Installation packaging has changed for the Full Feature Software --

The need to install the full driver and then enable the Scan to Computer feature remains the same as in previous years.

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Printer - Software

 - Windows

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

Basics - Printer Software

Note: Skip part(s) that are not relevant to your situation.

Uninstall the full driver printer software from Programs and Features

Restart computer and Sign in

Install a new copy of the Full Feature Software

Restart computer and Sign in

Full Feature Software / Full Driver printer software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP Easy Start Printer Setup Software – Offline Use Only 

After the software is installed, Restart the computer and log in

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Optional – Supported for your printer

Next – HP Universal Scan Software -

NOTE:  Model and Operating System version Dependent

Note:  HPUSS can be installed as standalone or installed after the full feature printer software.

 HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software. 

HPUSS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.

HP_Universal_Scan_Menu_2

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The installation of the full driver generally adds at least two shortcuts to the Desktop.

Note:  HP Scan is not installed if the printer does not support Scan.

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

User Guide - HP Smart Tank 7600 series

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP Smart Tank 7602 All-in-One  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[AnAnoun]

Very helpful. Thanks

The real question is why make simple features so complicated to get to?  This is a major weakness of HP; like  having to go through so many useless steps to find out that the printer is NOT instant ink eligible.  Simply ridiculous.

[AnAnoun]

Thank you again.

I must insist that HP just 'complifies' everything. I have been using HP for over 20 years and I still get lost. Imagine a new user.  The Printer comes with only one way to install, ie HP Smart.  Nowhere is a mention of a full suite to run the PC.  When I go to the support, their site is not even able to recognize which windows I am using, it cannot detect half their own products, the download site does not explain properly what the new softwares do  and how they relate to other stuff.  There's a link to 'enroll in Smart ink' but when you click it you have to identify your device and guess what ' it is not eligible' etc etc etc   No one seems to be taking a full look at this and make it work for the users.