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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-05-2018 12:11 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I'm able to print.  I'm not able to scan.  When I run the scan doctor, "driver check" keeps on coming up.  I don't know what else to do.  I've unplugged and restarted the printer and my computer and same problem.  Any suggestions? 

 

 

5 people had the same question
1 REPLY 1

‎11-05-2018 12:38 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

What printer model is that?  Was the FULL feature software installed?


Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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