New router and cannot scan

[ScubaJoe1313]

Thank you for responding.

Unfortunately, the link you sent me is dead.  I searched HP for "HP Scan Extended" and got no results.  Also on a google search, all I got was dead links on the HP site.

Let's try again

Thank you

[Kumar0307]

@ScubaJoe1313

Alright. Yes, I rechecked the link and, you are correct. The link is not working on Google Chrome but works on Internet Explorer or Edge. Try using a different browser and check.

Let me know how it goes.

[ScubaJoe1313]

I swear I am not a computer dumbo, but..........

This link did not work on Edge either.  I changed my default browser to Edge, copy and pasted the post's URL to an edge page and I then tried the link again.  I then got another result of "about: blank" when I tried to open it,  However in Edge, if I clicked on the URL I did get to  see the URL it was trying to get to:

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi 

I then did a search on HP for the app "HPScanExt.msi" with no result.  Also, when I did a net search all the links that came up were also dead.

I just want to scan.

Please help

[Kumar0307 · Accepted solution]

@ScubaJoe1313

Access the EWS page of the printer:

• Obtain the IP address of the printer – You can touch the print a wireless test report to check the IP address.
• On the printer's control panel, press the Wireless button  and the Information button  at the same time.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Try scanning from the EWS page and check if that works.

Let me know how it goes.

[ScubaJoe1313]

IT WORKED!!!!

Thank you for your attention to this matter

[Kumar0307]

@ScubaJoe1313

Glad to know that. However, this is a temporary solution. This concludes that the printer scanning hardware and the connectivity between the printer and the computer are fine and this is a software issue. 

As we have tried all the necessary steps to install the software but it did not help, I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. 

Keep me posted for any other assistance.