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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-07-2020 05:02 AM

HP Recommended
Product: HP Smart Tank 530 Wireless All-in-One
Operating System: Microsoft Windows 10 (64-bit)

Hi I have checked the documentation for my HP Smart Tank 530 and it indicates that the scanner is cable of 1200dpi scanning. When I try to get this resolution from the ADF it does not allow me to select anything greater than 300 dpi. If I select the Glass/Platten it does allow 1200 dpi. Anyone else having this issue with the latest driver on the website?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-07-2020 06:57 AM

HP Recommended

Hi,

This is expected with any current HP printer,, it is an expected behavior for the HP Scan application or the HP Smart app, the Automatic Document Feeder supports up to 300dpi, the Flatbed Glass only allows higher resolutions, up to 1200.

 

You may check for 3rd party scanning software which may allow such capabilities as you like to achieve, such as NAPS2 as an example:

https://www.naps2.com/

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 people found this reply helpful
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1 REPLY 1

‎12-07-2020 06:57 AM

HP Recommended

Hi,

This is expected with any current HP printer,, it is an expected behavior for the HP Scan application or the HP Smart app, the Automatic Document Feeder supports up to 300dpi, the Flatbed Glass only allows higher resolutions, up to 1200.

 

You may check for 3rd party scanning software which may allow such capabilities as you like to achieve, such as NAPS2 as an example:

https://www.naps2.com/

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
2 people found this reply helpful
Was this reply helpful? Yes No
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