No scan icon HP Officejet Pro 8625

[EquiPro]

I just purchased a new Lenovo ideacentre Windows 10, 64-bit desktop computer.  I had my HP Officejet Pro 8625 before and was using it with another Lenovo Windows 10 computer (laptop).  On my old laptop, there was a scan icon.  I have loaded the full driver and program suite for this printer on my new computer, but there is no scan icon.  If I click on the HP Officejet Pro 8620:  HP Printer Assistant from the start menu and then click on "Open the scan dialog", I get the error messsage:

"The HP Officejet Pro 8620 was not found".

If I then click on the "Utilities" and go through the HP Print and Scan Doctor it will go through it's macinations and eventually I can do a scan.   This appears to be the only way to access the scan feature, which is an enormous inconvenience.

I have re-downloaded the driver suite and the only thing it offers me is the opportunity to add addtional items to my suite, which I don't want.  None of these have anything to do with the scanner.

Please tell me how to solve this problem.  I use the scanning feature quite regularly and this will not work for me as is.

[Dvortex · Accepted solution]

Hello, @EquiPro – Hope you are well 🙂

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

Going through your post, I see that you are having issues while scanning using the HP Officejet printer. I’d suggest using the HP Smart. Go to https://www.hpsmart.com/us/en to download and install the HP Smart app on your PC.

If you need HP Scan software, then here are the steps to perform a clean install to get it working:
 

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click http://ftp.hp.com/pub/softlib/software12/COL51217/bi-124140-4/OJ8620_198.exe to install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Those steps should do the trick, let me know the outcome!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[EquiPro]

This worked perfectly.  Thank you.

[Dvortex]

Hello, @EquiPro

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂