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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎02-20-2022 12:08 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: macOS 12.0 Monterey

Had the HP Smart App on my iMac and worked fine.  The App itself had an update to fix bugs a couple weeks ago.  Since then when I try to scan from my iMac with Monterey 12.2 version it shows scanning but then the App shuts down and I have to send a report to Apple.  I uninstalled and reinstalled App.  I can get scan to work off my iPhone but does not help with iMac scan.  Suggestions?  I have restarted printer and scanner, uninstall and reinstall app.  Something happened after the last update of HP Smart is all I can figure.  

Category:
9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2022 06:59 PM

HP Recommended
Hello,

Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver.
  1. Disconnect the printer USB cable from the Mac.
  2. On the desktop, double-click Macintosh HD, click Applications, then click the Hewlett-Packard or HP folder.
  3. Double-click HP Uninstaller, then follow the on-screen instructions to remove the HP software from the computer.
    After completing the uninstall, click the Trash icon on the Dock, then click the Empty button.
    Note: If HP Uninstaller is not in the applications list, continue to the next step.
  4. In Macintosh HD, double-click the Library folder, then double-click the Printers folder.
  5. Right-click (or Ctrl + click) the HP folder, and then select Move to Trash.
  6. Double-click the PPDs folder, double-click the Contents folder, then double-click the Resources folder.
  7. Right-click (or Ctrl + click) your printer in the list, then select Move to Trash.
  8. Click the Trash icon on the Dock, then click the Empty button.
  9. Click the Apple menu, then click System Preferences.
  10. Click Printers & Scanners.
  11. In the Printers list, click your printer, then click the Minus () button to delete the printer.
  12. Download and run HP Easy Start to install your printer.

To scan try to use the HP Easy Scan app.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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1 person found this reply helpful
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6 REPLIES 6

‎02-20-2022 01:42 PM

HP Recommended

I've also had the same issue.  I did the updates on MAC iOS Monterey and HP Smart to no avail.  I get a "Scanning is Currently Unavailable" message when I choose SCAN in the HP SMART App.  Thanks

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‎02-20-2022 02:39 PM

HP Recommended

The only thing I was able to do was use the HP Smart app on my phone and it saved the files.  Pain though as can only do via scanner one at a time and I had 10 pages.  Wanted to do feeder but phone app does not allow selection.  

Was this reply helpful? Yes No

‎02-21-2022 06:59 PM

HP Recommended
Hello,

Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver.
  1. Disconnect the printer USB cable from the Mac.
  2. On the desktop, double-click Macintosh HD, click Applications, then click the Hewlett-Packard or HP folder.
  3. Double-click HP Uninstaller, then follow the on-screen instructions to remove the HP software from the computer.
    After completing the uninstall, click the Trash icon on the Dock, then click the Empty button.
    Note: If HP Uninstaller is not in the applications list, continue to the next step.
  4. In Macintosh HD, double-click the Library folder, then double-click the Printers folder.
  5. Right-click (or Ctrl + click) the HP folder, and then select Move to Trash.
  6. Double-click the PPDs folder, double-click the Contents folder, then double-click the Resources folder.
  7. Right-click (or Ctrl + click) your printer in the list, then select Move to Trash.
  8. Click the Trash icon on the Dock, then click the Empty button.
  9. Click the Apple menu, then click System Preferences.
  10. Click Printers & Scanners.
  11. In the Printers list, click your printer, then click the Minus () button to delete the printer.
  12. Download and run HP Easy Start to install your printer.

To scan try to use the HP Easy Scan app.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

1 person found this reply helpful
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‎02-22-2022 11:50 AM

HP Recommended

Thank you Mans. Your help is much appreciated.

  I am able to use HP Easy Scan and that is okay but clunky and seems to scan into legal size instead of letter size.  I'm trying to use HP Smart App to scan.  Have always used it up until last few days.  Have uninstalled/reinstalled App, uninstalled/reinstalled Printer driver to no avail.  Can print fine from HP Smart App but cannot scan.  Get "Scanning currently unavailable" message.  

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‎02-25-2022 02:34 PM

HP Recommended

Worked Mans.  Thank you so much.

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‎02-25-2022 02:36 PM

HP Recommended

Not sure if you can look through my thread but a person named MANS had the answer to our question and it works

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