• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-17-2022 01:34 PM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer
Operating System: macOS 10.13 High Sierra

When scanning a text document the result is a full page of vertical colored lines. The firmware won't upgrade as I'm on OS 10.13.6 High Sierra. I've reinstalled the driver from HP on the computer, unplugged from printer and wall then plugged back in and still the same. It was working fine for a long time, but now just vertical lines either trying to scan directly from the printer or using the HP Easy Scan app. Any ideas on how to fix this? Thanks in advance for the reply

Scan on 8-17-22Scan on 8-17-22

Category:
2 people had the same question
6 REPLIES 6

‎08-18-2022 01:19 AM

HP Recommended

How does it copy ?




My profile on LinkedIn

Was this reply helpful? Yes No

‎08-18-2022 07:36 AM

HP Recommended

Copies the same....vertical lines filling the page.

Was this reply helpful? Yes No

‎08-18-2022 07:40 AM

HP Recommended

That confirms you have a hardware issue with your device, and it needs to be repaired/replaced if under warranty.




My profile on LinkedIn

Was this reply helpful? Yes No

‎08-18-2022 07:56 AM

HP Recommended

The warranty expired a long time ago. The HP folder does not have an Uninstall button and I've tried uninstalling it and reinstalling it. Other than the copy/scan problem it works fine. Any other ideas? I don't use the scan/copy very much but it'd be nice to have when needed. Thanks again for all the help!

Was this reply helpful? Yes No

‎08-18-2022 07:59 AM

HP Recommended

The scanner is defective repair is needed. You can install it and uninstall it a hundred times the result will be the same.




My profile on LinkedIn

Was this reply helpful? Yes No

‎08-18-2022 08:02 AM

HP Recommended

OK....thanks again for the help! 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.