Office Jet Pro 8020 Scanner scans from flat bed but not document feeder

[Artman45]

Scanner worked fine until I changed out an ink cartridge that was "low". Now the printer will only scan from the flat bed. When I try to use the document feeder I can hear the scanner setting up. No document goes through the feeder but the scanner indicates that the scan has been sent successfully.

I've done the disconnect of the power cord, checked for updates for firmware and drivers, run the HP Doctor etc. Nothing has resolved the issue.

[Jay_G24 · Accepted solution]

Hi @Artman45,

I'd like to help!

I understand you are unable to scan from the automatic document feeder (ADF).

Please watch the video by HP support to help you scan from ADF

Link-https://www.youtube.com/watch?v=LNg0p1Lol8g

You may also refer to -How to scan with an HP printer 

If the issue persists, try the steps in the document -Automatic document feeder does not pick paper or feeds too many sheets

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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