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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

Upgraded from firmware version DLM1FN1006BR to DLM1FN1344AR. The scan to Windows 10 network folder seems to be working OK now. Note that on the HP driver/firmware web page you must select Windows 7 as the operating system in order to get the page to display this firmware upgarde.

 

Thanks for the help.

HP Recommended

Upgrading the firmware appears to have resolved the problem in scanning a pdf to a Windows 10 network folder. Thank you.

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