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‎01-13-2022 05:07 PM

HP Recommended
Product: OfficeJet Pro 9025
Operating System: Microsoft Windows 10 (64-bit)

The OfficeJet Pro 9025 works for a bit, then goes offline and shows the blue screen error code B305DFF9.  If I unplug it, let it sit for a bit, plug it in, it will work for a while, but it happens again.

I have the most current Firmware.

I have seen in other posts that I need to perform a hard reset, so I would like instructions on how to do that.

Thank you.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-13-2022 05:34 PM - edited ‎01-13-2022 05:35 PM

HP Recommended

@StaciN 

Hello,


You will need to follow the instructions below to solve this issue:

  1. On the front panel of the printer, click four times on the location of the back arrow  (the arrow being inactive).
  2. A hidden menu will appear, click Support menu.
  3. Scroll down to Reset Menu, and validate with OK.
  4. Scroll down to Semi-Full reset, and validate with OK.
  5. The printer will shut down, please restart it.
  6. Please reconfigure the printer.

 

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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2 people found this reply helpful
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3 REPLIES 3

‎01-13-2022 05:34 PM - edited ‎01-13-2022 05:35 PM

HP Recommended

@StaciN 

Hello,


You will need to follow the instructions below to solve this issue:

  1. On the front panel of the printer, click four times on the location of the back arrow  (the arrow being inactive).
  2. A hidden menu will appear, click Support menu.
  3. Scroll down to Reset Menu, and validate with OK.
  4. Scroll down to Semi-Full reset, and validate with OK.
  5. The printer will shut down, please restart it.
  6. Please reconfigure the printer.

 

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

2 people found this reply helpful
Was this reply helpful? Yes No

‎01-15-2022 09:40 AM

HP Recommended

@Mans

Thank you for your solution.

It seems to have solved the problem.

 

Have a great day!

 

Was this reply helpful? Yes No

‎01-15-2022 09:56 AM

HP Recommended

@StaciN 

Hello and thanks four your return,

 

I welcome you to the English HP community support.

Congratulations!

 

Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No
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