Officejet 6600 false jam message

[markdpwigley]

Turned on computer today to get this false error message saying original is jammed in ADF. I have gone thru all the steps i have seen posted as to cleaning, etc. to no avail. Prety well versed in computers and printers, since I have sold and serviced many since the 1980's. This scanner feeder was working better than any we have had in the past from HP, and we probably have at least 15 HP printers now.

The only thing I have not tried is the "partial printer reset" someone mentioned. Do not know what the procedure is, tried something like holding in power key as printer is plugged in, etc, did not do anything.

I can get it to scan off flatbed in Windows Fax and scan and in HP's scan program, and also got a successful print test page, but cannot use the ADF for feeds.

Power cable reads proper voltage. I fthis ais a capacitor problem inside, I can disassemble and replace, but I'd like to try this partial printer reset function first.

[Jeet_singh]

Hi @markdpwigley,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand you are getting a false paper jam error message on your HP OfficeJet Printer when there is no paper jam. I'll try my best to help you with this,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.

For further assistance, please click here

If nothing works, I would suggest the next step would be to perform a Semi-full reset on the printer. I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
 

Let me know how that goes. Good luck!

Cheers!

[markdpwigley]

After everything else I tried, I tried the reset to no avail also.  But as I slid around back of the machine, I noticed the lid hinges had pulled up ever so slightly on the ADF feeder lid. I pushed the hinge back down in place and had it working again. That was a solution I had not seen anywhere in probably 4 hours of browsing. Almost embarrassing! But we are back in business. I have about 15 HP printers and/or scanners. Some others also have balky ADF, andwe just went to flatbed scans. I'll have to check to see if that might be the problem with the others.

[Jeet_singh · Accepted solution]

Hi @markdpwigley,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂

Regards

[chrisaaronbaker]

Hello,

I have a Paper Jam notification for the ADF I cannot get to go away.

I have tried resetting and pulling out the paper.

Any suggestions this is a brand new printer! Please help!

[bruce_j]

Have tried all the online recommended fixes. No go.

[rick-s]

@bruce_j

Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

To be more helpful with your post, you may add key information if you wish:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A

2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit

3. Error message (if any)
• Example: ""Low disk space"" error in Windows

4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.

If you have any other questions about posting in the community, please feel free to send me a private message.

Thank you.

[Dadalozzi]

This is the solution to the false error message. There is no jam. The whole top assembly is misaligned because the hinge has popped out. I suspect that this happens when the printer is up against a wall and the cover hits the wall when opened to make a copy. Great post Mark. I had spent over 4 hours trying all these jammimg tips. Problem with them is they don't apply to the automatic document feeder. Thank you!