Officejet 7612 cannot scan from PC with windows10

[janbl]

Scan problem with Officejet 7612I 

With the original insalation I had an icon on my screen so that I could give scan instructions from my PC.

This icon now have suddenly disapeared.

I re-installed the driver software without result.

I used HP Print and Scan without result.

Does the Officejet refuse to operate properly just because I use non original cartridges ??

Thanks any suggestion

[A4Apollo]

Hi! @janbl, Welcome to HP forums.

I understand you have issues scanning to the computer issues with the printer.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Did you encounter the error message while scanning?

Excellent description and a great diagnosis done. It is greatly appreciated.

Try updating the printer firmware and check if it helps.

Update the printer firmware using this link. Click Here

Try the steps recommended below.

On your keyboard, press Ctrl + Shift + Esc keys at the same time to open Task Manager. Here we will do some settings under both Process tab and Startup tab.

Find scanToPCActivationApp under Processes tab.
Then right-click on it to choose End task.

Find scanToPCActivationApp under Startup tab.
Then right-click on it to choose Disable.

Restart your PC.

Also, try assigning a static IP to your printer.

Refer this video article from HP support on assigning a static IP to your printer. Click Here

In the search type Devices and Printers. Open devices and printer.
Click Add Printer.
Select Add a network, wireless, or Bluetooth printer, then click Next.
Select The printer that I want isn't listed, then click Next.
Select Add a printer using a TCP/IP address or hostname, then click Next.
In the Hostname or IP address box, enter the printer IP address, then click Next.
Select the type of printer you are using, then click Next.
On the "Type a printer name window," do the following:
In the Printer name box, enter a name for your printer so you can identify it.
If you want to make this printer your default printer, check Set as the default printer.
Click Next.
On the "You've successfully added" window, do the following:
Click Print a test page.
When you have successfully printed a test page, click Finish.

Lastly, uninstall the printer software the root level on your PC and install the full feature printer software.

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 

Update the full feature printer software using this link. Click Here

Refer this article to further troubleshoot network scanner connection errors. Click Here

Please let me know the outcome!
Have a great day ahead! 🙂

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