Officejet 8600 will not scan

[Joekkjoe]

Having trouble getting scanner to work.  Get an error box: HP Scan.app cannot be opened because of a problem.  Never had a problem before.  Upgraded to Big Sur a while back.  Printer works ok, but the scanner doesnt.  Looked at a previous post, but couldn't get claim code off of my printer to add to installation of new software.

[sandytechy20 · Accepted solution]

@Joekkjoe

Welcome to the HP support community.

I understand that you are unable to scan, follow these steps to fix the issue.

Uninstall HP Printer Software 

1. Disconnect the USB cable from the printer, if necessary. 

2. Click Finder in the Dock. 

3. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder. 

   • If HP Uninstaller is in the folder, double click it to uninstall the software, and then skip to the step to prepare the printer for the driver installation. 

   • If HP Uninstaller is not in the folder, continue to the next step. 

4. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock. 

5. In the menu bar, click Go, click Go to Folder, type /Library/Printers, and then click Go. 

6. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock. 

7. Right-click or Ctrl + click the Trash icon, and then select Empty Trash. 

8. Prepare the printer for the driver installation. Make sure it is turned on, cartridges are installed, and plain paper is loaded in the main tray. 

Add the printer using Apple AirPrint drivers. 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners. 

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign  to delete the printer. 

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then  clicking  the minus button at the bottom of the list.

4.) Click the plus sign  click Add Printer or Scanner, click the printer name. 

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.   

6)Select AirPrint from the Use menu.

7.) Try to print. 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.