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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Officejet Pro 6978
Microsoft Windows 10 (64-bit)

How can I save my scanner settings in HP Scan? Every time I use HP Scan I have to reset all my settings to my preference. When I close the app and re-open it everything is back to the default settings again. The OLD HP Scan saved my settings but this new one does not.

 

Thanks,

LCField 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

 

@LCField

 

What the setup looks like depends on the version of Printer Software.

 

The following example may be similar to your setup.

 

  • Open HP Scan
  • Select type of scan
  • Adjust settings 
  • Click Create New Scan Shortcut
  • Enter a name of the new shortcut
  • Click Create
  • Click Scan when ready

 

HP_8740_Scan_Shortcut_1HP_8740_Scan_Shortcut_1  

 

Edits -- 10 p.m.

I JUST realized I had jumped in on @sabretooth04 - Sorry about that.

Bowing out now.

 

 

 

Thank you for participating in the HP Community Forum.

 

 

 

 

 

 

Dragon-Fur

View solution in original post

4 REPLIES 4
HP Recommended

 

 

@LCField

 

What the setup looks like depends on the version of Printer Software.

 

The following example may be similar to your setup.

 

  • Open HP Scan
  • Select type of scan
  • Adjust settings 
  • Click Create New Scan Shortcut
  • Enter a name of the new shortcut
  • Click Create
  • Click Scan when ready

 

HP_8740_Scan_Shortcut_1HP_8740_Scan_Shortcut_1  

 

Edits -- 10 p.m.

I JUST realized I had jumped in on @sabretooth04 - Sorry about that.

Bowing out now.

 

 

 

Thank you for participating in the HP Community Forum.

 

 

 

 

 

 

Dragon-Fur

HP Recommended

This is what I have been doing, but it does NOT save my settings on the MORE section of the app. I want it to save as an image with 300 dpi but it always resorts back to the default SCAN settings instead of saving as IMAGE with 300 dpi

HP Recommended

I have the exact same printer running Win 10 64 bit.

 

I just did exactly what you said and it saved just fine under a new shortcut.  Closed and reopened and the same settings were there.

 
 
 
HP Recommended

Wow! Thats fantastic! Now you see my problem... Mine does'nt! Thats why I'm asking for help. I obviouslly have something that is causing my HP Scan app to not save my settings. Dont know what to do to rectify the problem. I've saved and re-opened and the settings are always back to default. Very puzzeling!

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