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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-09-2013 08:29 AM

HP Recommended

Officejet Pro 8600 Plus "scan to computer", "save as editable text", computer is PC with Win 7 and OJ Pro 8600 installed and operating normally, OJ Pro 8600 on a wired home network.

How does the 8600 name files and how can I control the names.  My OJ Pro 8600 Plus is naming my text files using a name I once assigned to a scan several weeks ago instead of using some generic scan name or date!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2013 08:33 AM

HP Recommended
To change the advanced scan settings
Depending on your printer, the Advanced Settings contain options to adjust the scan brightness, contrast, quality, set the OCR language, and edit the scan destination.
Click Advanced Settings to change the following settings (depending on your printer):
  • Specify the location to send saved scans on the computer
  • Edit the file name of the saved scan
  • Specify to create a new file for each scan or to combine multiple scans into one file
  • Specify how the HP software completes the scan action:
     
  • Opens the scan file
  • Launches Windows Explorer
  • Emails the scan
  • Does nothing (saves scan to specified location)
I was an HP employee

Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

View solution in original post

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8 REPLIES 8

‎01-09-2013 08:33 AM

HP Recommended
To change the advanced scan settings
Depending on your printer, the Advanced Settings contain options to adjust the scan brightness, contrast, quality, set the OCR language, and edit the scan destination.
Click Advanced Settings to change the following settings (depending on your printer):
  • Specify the location to send saved scans on the computer
  • Edit the file name of the saved scan
  • Specify to create a new file for each scan or to combine multiple scans into one file
  • Specify how the HP software completes the scan action:
     
  • Opens the scan file
  • Launches Windows Explorer
  • Emails the scan
  • Does nothing (saves scan to specified location)
I was an HP employee

Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.
Was this reply helpful? Yes No

‎01-09-2013 08:56 AM

HP Recommended

Whew!  I FINALLY stumbled across the place where I could set those "Advanced Settings"!  Not on the SJPro 8600 control panel, not in the "Properties", "Printing Preferences", or "Printer Properties" sections of Windows "Devices and Printers", not in "Printer Setup and Software", but in the HP program that allows me to scan from my PC. Silly Me!  I thought that was just a scanning program, not a program to control how the OJ 8600 SENT scans initiated on its control panel to my PC!

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‎07-01-2013 09:59 AM

HP Recommended
ATTN: HP Tech Supt: The error message I receive is NOT CORRECT!!! I still CANNOT find "Scanner Actions" or "Manage Scan to Computer" to enable the scan feature.
Just to be CLEAR about this I will spell it out...
I have "HP Officejet Pro 8600 Plus" with Win 7 64B and HP FULL feature software installed. When I attempt to scan from the printer, I get this error:
"No Computer Found, To scan to a computer, make sure the feature is enabled. Windows: Open HP printer software, select Scanner Actions, and then select Manage Scan to Computer".
When I go to: "Start > All Programs > HP > HP Officejet Pro 8600 > HP Scan" (& open it), I CANNOT FIND: "Scanner Actions" or "Manage Scan to Computer".
Also, When I go to: "Start > All Programs > HP > HP Officejet Pro 8600 >HP Officejet Pro 8600" (& open it), I CANNOT FIND: "Scanner Actions" or "Manage Scan to Computer".
I've also looked at every "Advanced", "Advanced Setting" tab I can find and still CANNOT FIND: "Scanner Actions" or "Manage Scan to Computer".
So, I assume I'm looking in the wrong place but it would be nice if the error message told me exactly where to look. HELP, pls!
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‎07-01-2013 11:45 AM

HP Recommended

I have taken a screenshot of what the Officejet Pro 8600 software should look like on your PC.  Please see below:

 

scan to computer.png

 

If this is not what your software looks like, then it is possible that you have an older version installed (possibly from a CD).  I would advise uninstalling your software and reinstalling with the download provided below.

 

http://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-3/OJ8600_1315.exe

 

Let me know if this helps,

Jason

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.
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‎07-01-2013 12:41 PM

HP Recommended
This is not the screen that I have. I installed from HP website on 4/30/12 and I noted it was v24.2.0. I have also installed the latest HP update. But, I will go through uninstall then install again using your download.
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‎07-01-2013 12:48 PM

HP Recommended

Hey rice1230,

 

The most up to date version is v28.8.  It sounds like the older version you have has some broken links inside.  Updating to the newest version should fix this issue.

 

Jason 

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.
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‎01-09-2014 08:42 AM

HP Recommended

I have had the same issues as the person describing the problem below.  I have uninstalled and re-installed without any success. 

 

 

I have uninstalled and re-installed the program using the link that you gave and it still doesn't allow me to get to the "advanced scan settings."

 

The screen shot that you have provided is NOT what I see on my screen.  The only thing that comes up under my Scan area is "Scan a Document or Photo".  There are no other icons that pop up.

 

Currently, I am using the following system and connection to the printer:

 

Window 7 - 64 bit

USB connection to Printer

 

Previously I had a computer with Window XP and used this same printer without any issues.  Please advise as the next course of action to get this resolved since the solutions presented have not solved the problem.

 

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‎05-27-2016 06:39 PM

HP Recommended

Thank you for your clear and concise solution for a problem I have wasted most of my day trying to figure out!  My printer is scanning again!  YEAH!!!  Kudos to you!

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