Officejet scan error. 8, [(0, 18, -2147467259)]

[Noindy]

hp officejet 6310 all-in-one succesfully installed except for scanning function.  running on windows 7.  Network also has one other computer running Vista.  Officejet plugged into ATT modem router.  Two computers connected to modem router by Ethernet.  All functions good on Vista and Print and Fax OK on Windows7.   

Error Scan cannot be performed because another program or computer is using the networked  imaging device.  Extended error info:   8, [(0, 18, -2147467259)]

[Shane_R]

That error comes up sometimes.  Try the steps in this document.  Let me know what happens.

[Noindy]

Thank you.  I have used Scan Doctor.  Device Manager and Driver Check fail.  All else passes.  When I followed instructions and opened the task manager "scanapp.exe and keygrip.exe" were not listed.  Since then I have searched my C-drive and not located them.  Where should they be located?  Incidentally the Support Forum is new to me, but once I found it I think it very helpful.  Noindy

[Shane_R]

Sounds like they may not have been installed.  What brand of computer are you using?  I need to know so I can point you to the right scrubber for you.  I think you may need to start fresh.

[scanher]

Gateway Acer Group

Windows 7 Home Premium

[Shane_R]

Try using the scrubber built into the CD or Download.  These steps are for non-HP computers only.

From original printer installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. Run the L4uninstall.bat

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

9. Use this tool to clean the registry.

http://www.iobit.com/advancedsystemcareper.html

10. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-76831-1&cc=us&dlc=en&lc=en&...

11. Run the download to reinstall the printer

From a download:

1. Run disk cleanup on your computer

2. Download and run the software and drivers below.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-76831-1&cc=us&dlc=en&lc=en&...

3. Once the download is done extracting, cancel the download.

4. Click the start menu.

5. Click Run.

6. Type %temp% in the run field

7. Look for, and open the folder starting with 7z (Example: 7zS2356)

8. Open folder Util

9. Open folder CCC

10. Run the L4uninstall.bat

11. When the uninstall has completed restart the computer

12. Run Disk cleanup from Accessories\ System Tools

13. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

14. Use this tool to clean the system and registry.

http://www.iobit.com/advancedsystemcareper.html

15. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-76831-1&cc=us&dlc=en&lc=en&...

16. Run the download to reinstall the printer

Let me know what happens.

[Noindy · Accepted solution]

The Scanner is functioning. Thank you so very much for this excellent help. In fact, I suspect that the computer is very happy indeed with its recent bath and I am delighted with the results.

[Shane_R]

Haha.  No problem.  

[petbri]

I have been having a similar problem with my HP J4680.  It started when I decided to install new drivers after encountering difficulties with the quality of scanned images (some colours appeared to have a 'woven' texture).

I did a full install of the latest All-in-one package (I have actually done this install several times now, with no better luck).  Not only did this not fix the scan quality issue, but it led to a further proiblem.  When scanning through the HP Solution Center, the first scan works fine, but every subsequent attempt generates the 'hp 8 [(0, 18 ...' error message, telling me that another computer or program is using the HP device.  If I reboot, I ca n do another single scan, but the error recurs on every additional try.

I tried running 'Fix Scan' in the HP Print and Scan Doctor utility: it found a Driver Error:  'The scan driver is unable to communicate with the product' and told me to unplug the scanner, turn it back on and reboot.  when I did that, the utility reported 'this tool was unable to resolve the issue, even after a reboot.'

I couldn't try the instructions listed earlier on this thread, because I am using an HP Pavilion Computer, model a6418f, running Windows Vista Home Premium.

I have two questions:

  - Can you help me solve the driver issue I am having.

  - Can you comment on my original scan quality issue ?

Thank you

[msalas]

What about the Fax button not working on a officejet j4540-- I hate HP printers they are not user friendly