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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-20-2016 01:39 PM

HP Recommended
Product: HP Deskjet 3520
Operating System: Microsoft Windows 10 (64-bit)

I am having difficulty in enabling the scanning facility of ordinary documents by using the keypad on the Deskjet Printer. I press 'Scan to Computer' which leads me to the word 'Others' on the Deskjet mini screen and then to a host of scanning options including 'Scan to SimonFurness-PC' which is my computer but then it leads me to 'Photo to TIF' which I dont want. I just want to scan the image in a simple format and recover it on my computer desktip. Part of the problem may be that I have inadvertently connected two or more of the same printer and I don't know how to remove the one  I dont need. The choices given are 'HP Deskjet 3520 Series (Network) and HPAOF230 (HP Deskjet 3520 series).

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-21-2016 08:30 AM

HP Recommended

Thank you very much. I will try as you suggest and let you know how I got on. Do I need a reinstallation disc to do this?

 

Yours

 

 

Simon

View solution in original post

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3 REPLIES 3

‎12-21-2016 08:25 AM

HP Recommended

Hey there! @S_F1, Welcome to HP forums.

 

Don't worry I will try to help you out.

 

I understand that you have scanning issues with your printer.

 

Please uninstall the printer driver from the control panel and install the full feature driver for your printer.

 

Link to install full feature drivers.

 

Also, refer this article to troubleshoot scan issues.

 

 

Let me know if this works!

Have a wonderful day ahead! 🙂

 

A4Apollo
I am an HP Employee

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‎12-21-2016 08:30 AM

HP Recommended

Thank you very much. I will try as you suggest and let you know how I got on. Do I need a reinstallation disc to do this?

 

Yours

 

 

Simon

Was this reply helpful? Yes No

‎12-21-2016 02:02 PM

HP Recommended

@S_F1, thanks for the reply.

 

You don't need the discs since the link in my previous post has the printer full feature software.

You can click on the link download and install the file on your PC.

 

Hope to hear from you soon!

Cheers! 🙂

 

 

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
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