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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I have a HP Officejet Pro 8710.   It's worked well for years.  Now, I am trying to copy a letter sized document, but I am unable.  The message is "Papersize mismatch " - the paper size 8.5 x 11 does not match the paper size selected - 4 x 6.   I can't figure out how to change this in the printer itself.    I am able to print regular 8.5 x 11 docs from my laptop, however I cannot copy.    The virtual assistant was frustrating.  

1 REPLY 1
HP Recommended

@jwhite395 

 

Welcome to the HP Community Forum.

 

If it's supported in your EWS, change the Tray and Paper Settings

Next, change / update the Copy Default settings.

 

 

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

 

 

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Printer - EWS - Tray and Paper -

 

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes

 

Example - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10EWS_9025_Preferences_Tray_and_Paper_Management_All_10

 

 

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Printer - EWS - Copy Defaults -

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Copy > Settings > Default SettingsCopy Defaults

 

Example - EWS - Copy Defaults

EWS_9025_Copy_Defaults_5EWS_9025_Copy_Defaults_5

 

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

   HP OfficeJet Pro 8710 All-in-One Printer series 

 

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People who own, use, and support HP devices.

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Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.