Paper mismatch when copying only

[jwhite395]

I have a HP Officejet Pro 8710.   It's worked well for years.  Now, I am trying to copy a letter sized document, but I am unable.  The message is "Papersize mismatch " - the paper size 8.5 x 11 does not match the paper size selected - 4 x 6.   I can't figure out how to change this in the printer itself.    I am able to print regular 8.5 x 11 docs from my laptop, however I cannot copy.    The virtual assistant was frustrating.  

[Dragon-Fur]

@jwhite395 

Welcome to the HP Community Forum.

If it's supported in your EWS, change the Tray and Paper Settings

Next, change / update the Copy Default settings.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

==============================

Printer - EWS - Tray and Paper -

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes

Example - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

==============================

Printer - EWS - Copy Defaults -

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Copy > Settings > Default Settings / Copy Defaults

Example - EWS - Copy Defaults

EWS_9025_Copy_Defaults_5

============================================

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

   HP OfficeJet Pro 8710 All-in-One Printer series 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"