Pas de numérisation via hp Smart

[Patrice78]

When scanning from HP Smart the following message appears on the computer screen.

"A problem with the scanner has been detected. Restart the printer and try again. If the problem persists contact the website."

Scanning via the touch screen works.

The same message from my brother-in-law who has the same printer.

Cordially.

Patrice

Lors d'une numérisation à partir de HP Smart le message suivant apparait sur l'écran de l'ordinateur.

"Un probleme lié au scanner a été détecté. Redémarrer l'ouvrage et le réessayer. Si le probleme persiste contacter le site Web".

La numérisation via l'écran tactile fonctionne.

Le même message chez mon beau frère qui possède la même imprimante.

Cordialement.

Patrice

[BiancaS]

Hi there! Thank you for visiting our English HP Support Community! 🙂

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Kind regards,

BiancaS.

[kilebo]

Hello, initial question is written in english ! Please read again instead of post this kind of useless comment !

We are hundreds of users with the same issue .

Thanks for a real help !

regards.

Phil

[kilebo]

It seems problem comes from Hp Smart V121.1.193.0 ( last version) : impossible to scan anything !

All was fine with previous version Hp Smart V115.1.152.0

Please take an action to solve this issue : upgrade / patch this **bleep** version of Hp Smart

Thanks

[kilebo]

[Slide21]

Same in this post : https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/cannot-scan-with-HP-Smart-windows-10-via-wifi/...

Can HP consider this issue please !!!

[Patrice78 · Accepted solution]

Hello everyone.
Good news, scanning is working from my computer.
The only manipulation done was to have registered my device on the "Hp support assitant" site which was on my computer in addition to Hp smart.
If that can help you.
Merry Christmas to all.
Patrice.

[MatheusH]

We are glad that you managed to solve the problem;)

Thank you for describing the procedure performed. Thus, you will be helping other users who have the same
question.

Matheus.H

[kilebo]

It works fine for me now since I installed the last version of HP-Smart ( 2020-12-18)